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FAQ

Why should I register for an account?

SalonGuys runs weekly and monthly specials. By registering an account you will be the first to be notified about our specials. Customers who register their email address in their account also may receive exclusive coupon codes to be used for shopping on our website.

Do you price match with competitors?

Salon Guys guarantee to have the lowest price on Internet. If you find a competitor with the exact same item with a lower price including shipping, we will match it. The item must be in-stock.

When will my order be shipped?

If we receive the order by 3pm Pacific Time, we will try our best to ship it out the same day. Majority of our items are shipped within 24hour of placing the order. We do not sell an item unless it’s in stock. Freight items usually take 48 hours to prep up and ship.

Do you accept special orders?

Yes, we do accept special orders, for clients who would like to customize their own salon furniture. Please allow a minimum of 6-8 weeks for delivery. Full payment is required for all special order. Cancellation must be done before productions start, otherwise there will be a 50% cancellation Fee.

I want to save on shipping; can I pick up my order at your warehouse?

Yes, local pick up is always available. Payment must be made in advance and appointment must be made within 24hours.

What is Freight Shipment?

Freight shipments are for items over 150lb or for large orders that are over 1000lbs. Freight carrier are not your traditional UPS, FED EX who specialize in light / medium size package. A Freight Carrier specializes in handling heavy packages and fragile items.

My packages were damage by Freight Carrier. What should I do?

If the packages are damaged in any way, please sign for the shipment as damaged. If you sign the delivery form free and clear of damage, you are stating that you received it in good condition and you released all liability from the freight carrier. Upon opening the package and you find interior damage it is very important that you don't throw anything away, including the crate. Set everything in a safe area and contact us immediately. There will be a short investigation performed by the shipping company to determine who is at fault. Your responsibility is to make sure no boxes have visible damage and that each piece of package on the pallet is accounted for. If there is damage, simply sign for the shipment as damaged and we'll take care of you.

I am not satisfied with the product, what is your return policy?

Simply, email us that you would like to return item and a Customer Service agent will provide you with further instructions. Product must be shipped back in its original condition including box, packaging all accessories. All return item has a 30% restocking fee. You are responsible for all shipping charges. Shipping amount is non-refundable. If your order has a free/discounted shipping fee the refund amount will be less the actual shipping cost. No returns will be accepted after 30 days, from the date of purchase.

My order contains an item that needs to be freight, but we did no get charge for shipping. What will my shippping charge be?

We want to provide you with the most accurate shipping rates when it comes to freight shipment. Freight shipping fee has a very broad range and heavily depends on you zip, delivery type, required services, and weight/volume of the shipment. Please continue with the checkout and customer service representative will contact with a shipping quote. Your freight shipping fee will not be charged unless you agree with the freight charge. For phone orders please contact customer service at 1-877-457-2566.

My Items were damage during shipping. I'm missing items from my order. What should I do?

It is the responsibility of the customer to notify SalonGuys of any shortages or damages to products within 5 business days of delivery. SalonGuys will file a claim with the shipping company and the issue will be resolved based on the outcome of the claim. If the customer does not notify SalonGuys within 5 business days, SalonGuys will not be responsible for filing a claim or sending replacement items.

I never received my order?

Orders are processed and ship out within 24-48 hours of placing. You will receive a shipment notification e-mail within 24-48hours. Orders placed on the weekends will be processed the next business day. Your estimated delivery date is 5-7 business days after your order is shipped. If you don't received your order after 15 business days of placing your order. Please notify SalonGuys immediately. If SalonGuys is notified after 30 business days, SalonGuys will not be responsible for filing a claim or sending replacement.

Can I ship to an alternate shipping address?

Address verification is a precautionary measure salonguys.com performs to ensure your safety and deter fraudulent activity. The nature of online shopping does not permit us to request a traditional form of identification, such as a driver's license, like a standard brick & mortar store. We instead conduct address verification through your credit/debit card issuer to confirm your identify and verify the validity of your purchase, ultimately protecting your credit and privacy.

If you wish to ship to an address other than your billing address, please contact your issuing bank and have your shipping destination added as an authorized alternate ship-to address. You will need to fax us your card issuing bank's telephone # (the toll free customer service # on the back of the card) along with the full credit card # via fax or over the phone. We will then contact your bank using the bank number you have provided to verify this information after you've placed an order. Please note that we cannot ship out until we verify any alternate ship-to address. We understand this is an inconvenience, but it's for both your safety and ours as we have no way to verify the alternate ship to address other than the method above.

Both your billing and shipping addresses must be verified before an order will ship. If you encounter any trouble when attempting to add an alternate shipping address, let the card issuer know that you are placing an online order and that the retailer must verify your personal information before shipment to eliminate the possibility of fraud. Then, simply give us a call or email to let us know and we will re-attempt address verification to complete the processing of your order.

Orders with the same billing and shipping address will not be effected by this.

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